 |
News
Managed Service Plans
7/23/2010 (Source: Xan Penrose)
In the past, Managed Service Plans were reserved for large companies that could afford the sophisticated software tools and expertise to implement them. Not anymore.
Technology innovations have now made it possible for CYBERCity to offer managed services to small and medium size businesses and organizations.
As a Managed Service Provider, CYBERCity provides complete delivery and management of computer services, applications, and equipment to our customers. Our Managed Service Plans can include partial or full network management, including management of your messaging and internet services, printers, desktop PCs, servers, and more. For many years CYBERCity has offered some of these services, primarily through remote access and planned maintenance. We have now invested in the infrastructure to offer a much more comprehensive set of services that will allow us to provide superior services at an entry level price point.
Our Managed Service Plan is comprised of three basic components:
1. IT Knowledge Management System: No longer will your organization have to rely on "tech gurus" for complete information about your technology infrastructure. CYBERCity will maintain all of this information for you, including:
• IT Asset Information - A complete inventory of your PCs, servers, printers, and more.
• Licensing data for software subscriptions.
• Warranty information where applicable.
• Information technology project tracking.
• Help Desk for incident tracking.
Generally speaking, maintaining this sort of information for yourself is hard because it is costly and difficult. CYBERCity will utilize best practices and best-of-breed software to maintain this vital information for you, which means a huge time and money savings for our customers and less worry. All of the above information will be accessible to our customers via an easy-to-use web portal.
2. Service Planning: Every business or organization has different IT support needs. CYBERCity will design a support plan that will meet those needs. CYBERCity will:
• Apply network analysis and auditing tools to identify the key technology assets in your organization.
• Collect and review this information to determine what should be tracked and added to your personalized asset database.
• Identify those elements in your system that may be costing you money or could easily do so in the future.
The right support plan should make your business more successful and save you money by eliminating inefficiencies and avoiding costly interruptions.
3. Proactive Device Monitoring: Traditionally, the computer support business has been a reactive business. When a problem occurs, we come out to fix it. In the past few years we've worked to be more proactive with remote access monitoring and preventative maintenance services. These are services we will continue to offer. To truly manage the complexity of computer servers and networks today these vital assets must be monitored 24/7 with automated management services that react quickly to and even prevent problems from developing. We have partnered with an international Network Operating Center (NOC) to provide monitoring and management services. This means we can inexpensively monitor your server or critical desktop systems on a continuous basis. This allows us to catch and correct problems quickly and proactively apply preventative measures. Over time these services yield reporting tools that will help to manage the cost of support and avoid service interruptions.
CYBERCity believes that in order to be successful in today's business environment, technology needs to work for you - not against you. As a strategic part of business, technology can advance a company and help a business reach and exceed its goals. CYBERCity's Managed Service Plan provides support and strategic guidance for your entire network. This is done while managing the advancement of your technology as it relates to your business goals and objectives.
For a free consultation of how the CYBERCity Managed Services Plan can help your organization please contact us.
Print Article · Back
|
|
|
