Frequently Asked Questions

Below are some questions we are asked often.

Domain Names

• Why is my domain name registered under CYBERCity and not my own name?

• How do I setup Outlook or Outlook Express to access my email account?
• I cannot send email.  I am getting a "we do not relay" error message.
• Someone trying to send me email is being blocked.  How do I remedy this?

• What are your office hours?
• Do you have any job openings?
• How long has CYBERCity been in business?

• What is CYBERCity's postal mailing address?

As a general rule names we register or renew we do so under our master CYBERCity domain registration account.  We use our contact information to insure that access for transfers, renewals and updates is always available.  This insulates our client's email from spam and also preserves their privacy as their name, address, telephone number and personal information is hidden from the publicly accessible WHOIS database for domain names.  It also insures that they are not bombarded with transfer requests sent via postal mail from unscrupulous domain registrars like Domain Registry of America (DROA) that are fashioned to look like domain renewal bills.

We prefer setting domains up this way since the alternative usually results in expired domains, expensive reactivation fees, trouble processing transfer requests, hijacked domains, many support phone calls and confusion for our clients.  Understanding that we in effect are the legal registrant of the domains on behalf of our clients we, in good faith and as a policy, will not hold domain names hostage in case of a billing dispute as long as billed domain registration and renewal fees are paid in full.  Our clients are always welcome to register and maintain the renewal of their own domain with the domain registrar of their choice or transfer their existing domain to a registrar of their choice at any time.

Usually checking your mail before trying to send a message will fix this.  However you may use the solutions below for your email client:

In Outlook go to Tools / E-mail Accounts... / View or change existing e-mail accounts, then select your account and click Change..., then click on More Settings... / Outgoing Server and enable "My outgoing server (SMTP) requires authentication" and select "Log on to incoming mail server before sending mail."

In Outlook Express go to Tools / Accounts / Mail, then select your account and click Properties / Servers and enable "My server requires authentication" the click Settings... and select "Use same settings as my incoming mail server."

CYBERCity employs several RBLs (Realtime Blackhole Lists) to combat spam.  Send us the To: and From: email addresses and we will whitelist their email address.  For more information on RBLs click here.

Our office at 455 Court Street is open Monday thru Friday, 8am to 5pm.

Visit our Career Opportunities page for our current openings.

Over 14 years.  Penrose Computer MarketGroup was founded in 1993 and we have used the trade name CYBERCity since 1995.

CYBERCity
455 Court Street
Binghamton, NY 13904

More Questions?
If you have any other questions not answered above please Contact Us.