Frequently Asked Questions

Below are some questions we are asked often.

Domain Names

• Why is my domain name registered under CYBERCity and not my own name?

• How do I setup Outlook or Outlook Express to access my email account?
• I cannot send email.  I am getting a "we do not relay" error message.
• Someone trying to send me email is being blocked.  How do I remedy this?

• What are your office hours?
• Do you have any job openings?
• How long has CYBERCity been in business?
• Can I add video to my Website?

• The File Library in the IBC Dashboard is not working.
• Can I add Video to my Website?

• What is CYBERCity's postal mailing address?

As a general rule names we register or renew we do so under our master CYBERCity domain registration account.  We use our contact information to insure that access for transfers, renewals and updates is always available.  This insulates our client's email from spam and also preserves their privacy as their name, address, telephone number and personal information is hidden from the publicly accessible WHOIS database for domain names.  It also insures that they are not bombarded with transfer requests sent via postal mail from unscrupulous domain registrars like Domain Registry of America (DROA) that are fashioned to look like domain renewal bills.

We prefer setting domains up this way since the alternative usually results in expired domains, expensive reactivation fees, trouble processing transfer requests, hijacked domains, many support phone calls and confusion for our clients.  Understanding that we in effect are the legal registrant of the domains on behalf of our clients we, in good faith and as a policy, will not hold domain names hostage in case of a billing dispute as long as billed domain registration and renewal fees are paid in full.  Our clients are always welcome to register and maintain the renewal of their own domain with the domain registrar of their choice or transfer their existing domain to a registrar of their choice at any time.

Usually checking your mail before trying to send a message will fix this.  However you may use the solutions below for your email client:

In Outlook go to Tools / E-mail Accounts... / View or change existing e-mail accounts, then select your account and click Change..., then click on More Settings... / Outgoing Server and enable "My outgoing server (SMTP) requires authentication" and select "Log on to incoming mail server before sending mail."

In Outlook Express go to Tools / Accounts / Mail, then select your account and click Properties / Servers and enable "My server requires authentication" the click Settings... and select "Use same settings as my incoming mail server."

CYBERCity employs several RBLs (Realtime Blackhole Lists) to combat spam.  Send us the To: and From: email addresses and we will whitelist their email address.  For more information on RBLs click here.

Our office at 455 Court Street is open Monday thru Friday, 8am to 5pm.

Visit our Career Opportunities page for our current openings.

Over 14 years.  Penrose Computer MarketGroup was founded in 1993 and we have used the trade name CYBERCity since 1995.

CYBERCity Streaming Media Format Guidelines

CYBERCity will allow limited use of streaming videos placed on hosted websites. Because video can use large amounts of bandwidth and potentially cause end user issues we ask that videos be approved by our design staff prior to hosting. When used properly you should be able to host short video clips on your website for limited traffic usage.

We highly recommend the use of video hosting services such as YouTube, BrightCove, or Vimeo. Using services such as these will insure your end users get the best video viewing experience and allow you to better reach your user base. These services allow you to “embed” the URL code of videos on these sites so the video appears to be hosted on your website, but is actually streamed from the video service. Our web department offers design services (fee based) to help with this process.

The following are guidelines for streaming media file delivery and formatting may help.

General information:
• To avoid potential artifacts, avoid very high bitrates for video -- for example, a 320x240 video at 512 or 768 kbps looks better that a 640x480 video at a lower Bitrate. Generally, try to stay within 350 – 512 kbps / 320x240 for daily use.
• Avoid using the rmvb extension. It may cause problems without the correct player.
• Give the files the exact names you'd like to appear in the URL. Avoid spaces in file names.

Windows Media

Encoder: Windows Media (Test your video with several versions for reliability)
WMV file
Aspect ratio: (4 : 3) 320x240
30 Max. Frame Rate (FPS)
CBR (1-pass)
Video Bitrate 464
Total Bitrate 512 kbps

additional info

The IBC File library requires a special "Cookies" setting when using Internet Explorer 7. Please refer to the PDF attachment for a instructions on how to set the browser to allow the Cookies to be set.
additional info

CYBERCity Streaming Media Format Guidelines

CYBERCity will allow limited use of streaming videos placed on hosted websites. Because video can use large amounts of bandwidth and potentially cause end user issues we ask that videos be approved by our design staff prior to hosting. When used properly you should be able to host short video clips on your website for limited traffic usage.

We highly recommend the use of video hosting services such as YouTube, BrightCove, or Vimeo. Using services such as these will insure your end users get the best video viewing experience and allow you to better reach your user base. These services allow you to “embed” the URL code of videos on these sites so the video appears to be hosted on your website, but is actually streamed from the video service. Our web department offers design services (fee based) to help with this process.

The following are guidelines for streaming media file delivery and formatting may help.

General information:
•  To avoid potential artifacts, avoid very high bitrates for video -- for example, a 320x240 video at 512 or 768 kbps looks better that a 640x480 video at a lower Bitrate. Generally, try to stay within 350 – 512 kbps / 320x240 for daily use.
•  Avoid using the rmvb extension. It may cause problems without the correct player.
•  Give the files the exact names you'd like to appear in the URL. Avoid spaces in file names.

Windows Media

Encoder: Windows Media (Test your video with several versions for reliability)

WMV file
Aspect ratio: (4 : 3) 320x240
30 Max. Frame Rate (FPS)
CBR (1-pass)
Video Bitrate 464
Total Bitrate 512 kbps

additional info

CYBERCity
455 Court Street
Binghamton, NY 13904

More Questions?
If you have any other questions not answered above please Contact Us.